MDF AG — Modern Digital Finance
Freigutstrasse 22, 8002 Zurich, Switzerland
Version 2.0 | May 2026
Please read these Terms and Conditions carefully before using our services. By creating an MDF AG Account or using our platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, you must not use our services.
1. About MDF AG
1.1 MDF AG (referred to in these Terms as ‘MDF AG’, ‘we’, ‘us’ or ‘our’) is a company incorporated in Switzerland, registered at Freigutstrasse 22, 8002 Zurich, Switzerland (company registration number CHE-323.398.672). MDF AG is a financial intermediary affiliated with a Swiss self-regulatory organisation and operates as a Virtual Asset Service Provider under the Swiss framework applicable to such entities.
1.2 MDF AG provides crypto-asset exchange, execution, transfer, and settlement services to retail and corporate clients. We act as the sole regulated intermediary and contractual counterparty in relation to all services provided through our platform.
1.3 Our services are accessible through our website at onramp.exchange and through our platform interface. We do not operate as a bank or deposit-taking institution and do not provide investment advisory, discretionary asset management, or portfolio management services.
1.4 If you have any questions about these Terms or our services, you can contact us at compliance@onramp.exchange.
2. What We Offer
2.1 MDF AG facilitates the following services:
2.2 We may also facilitate transactions involving approved digital utility tokens issued by approved third-party issuers. MDF AG does not itself issue tokens.
2.3 Transactions are executed through approved liquidity providers, execution venues, or internal liquidity inventory maintained for operational purposes. We retain discretion over execution routing and liquidity sourcing in order to achieve efficient transaction execution.
2.4 We do not provide long-term custody or asset management services. Crypto-assets or fiat funds may be held by us only temporarily and solely where necessary for the purposes of executing, settling, or transferring a transaction.
3. Definitions
Account — The unique account created for you on our platform to access and use our services.
Affiliate — An entity that controls, is controlled by, or is under common control with MDF AG, where ‘control’ means ownership of 50% or more of voting shares or equivalent.
Certified Document — A document verified and certified as a true copy of an original by a registered accountant, lawyer, or other authorised professional in your jurisdiction.
Crypto-Asset — A digital representation of value or rights that can be transferred and stored electronically using distributed ledger or similar technology, as supported by MDF AG from time to time.
MDF AG Account — Your personal account on the MDF AG platform, enabling you to access and use our services.
Order — A request submitted by you to purchase, sell, transfer, or exchange a Crypto-Asset through our platform.
Services — The crypto-asset exchange, execution, transfer, settlement, and related services provided by MDF AG through our platform and website.
Terms — These Terms and Conditions, together with any supplemental terms notified to you.
Verifying Documents — One or more of the following: Passport; Government-issued identity card; Driver’s licence. Together with proof of address: bank or credit card statement; utility bill (gas, water, or electricity); fixed telephone line bill (mobile bills are not accepted); or other official confirmation of residency from a government-regulated authority. Identity documents must not expire within six months of submission.
Website — Our website accessible at onramp.exchange.
You / Your — The individual, company, or other legal entity accessing or using our services.
4. Opening Your MDF AG Account
4.1 To access our services, you must first open an MDF AG Account by registering your details on our platform. By opening an account you confirm that you have read and agree to these Terms and Conditions in full.
4.2 You must be at least 18 years of age to open an MDF AG Account and to use our services. By opening an account you declare that you meet this requirement. We may ask you to provide evidence of your age at any time.
4.3 You may only open one MDF AG Account unless we have expressly authorised the opening of additional accounts in writing.
4.4 You may only open an MDF AG Account if it is lawful to do so in your country of residence. By opening an account you confirm that doing so does not breach any applicable laws or regulations. You accept responsibility for any losses we incur as a result of any breach of this requirement.
4.5 All information you provide during registration and at any point thereafter must be accurate, complete, and kept up to date.
4.6 You may only add payment methods to your MDF AG Account if you are the named account holder for that payment method. Any attempt to use a payment method belonging to another person will be treated as a fraudulent act.
4.7 Within 14 days of opening your MDF AG Account you may close it at no cost by contacting our customer support team at compliance@onramp.exchange. If you have uploaded funds into your account, you may be required to provide identity documents before withdrawing those funds. Fees and charges for transactions carried out prior to closure, including those not yet completed, are non-refundable.
5. Your MDF AG Account — General
5.1 Your MDF AG Account enables you to purchase, hold, and transact in supported Crypto-Assets in accordance with these Terms.
5.2 Your account is denominated in a currency of your choice from those made available by MDF AG from time to time.
5.3 Your account does not expire but will not earn any interest on balances held.
5.4 Before making your first transaction, you will be required to verify your identity in accordance with our client verification procedures. There is a minimum transaction amount of CHF 5 (or equivalent). Your account balance must be sufficient to cover any applicable fees.
5.5 Your MDF AG Account is not a bank account. In the unlikely event that MDF AG becomes insolvent, you may lose any balance held in your account. Your account is not covered by any deposit protection scheme.
5.6 Your MDF AG Account belongs to the registered account holder. No other person has any rights in relation to funds or Crypto-Assets held in your account, except in cases of succession under applicable law. You may not assign or transfer your account or any rights under these Terms to any third party.
5.7 Your account may be subject to transaction limits depending on your country of residence, your verification status, and other factors determined by us from time to time.
6. Maintaining Your MDF AG Account
6.1 You must ensure that all information recorded on your MDF AG Account remains accurate and up to date. We are not liable for any loss arising from your failure to keep your information current. We may ask you at any time to confirm the accuracy of your information or to provide supporting documents.
6.2 You must be 18 years or older at all times while using our services.
7. Keeping Your MDF AG Account Secure
7.1 You must take all reasonable steps to keep your MDF AG Account password and login credentials secure at all times and must not disclose them to any other person. Our staff will never ask you for your password.
7.2 You should change your password regularly. Do not choose a password that could be guessed based on personal information about you. Never allow anyone else to access your account or to observe you accessing it.
7.3 If you believe your account, login details, or password have been lost, stolen, or compromised in any way, you must change your password immediately and contact our customer support without delay at compliance@onramp.exchange. Failure to notify us promptly may affect your ability to recover losses resulting from any unauthorised use.
7.4 If you suspect that your account has been accessed without authorisation, you should also report the matter to the relevant authorities.
7.5 We may suspend or restrict your account if we have reasonable grounds to believe that its security has been compromised or that unauthorised or fraudulent use has occurred or is likely. We will notify you of any suspension and the reasons for it as soon as we are able to do so, unless doing so would be unlawful or would compromise our security interests.
7.6 You must ensure that your registered email address remains secure and is only accessed by you, as it may be used to reset your password or to communicate with you about your account security.
7.7 When accessing your account, you must never allow your browser or any device to save or cache your login credentials.
8. Closing Your MDF AG Account
8.1 You may close your MDF AG Account at any time by contacting our customer support team at compliance@onramp.exchange.
8.2 If your account holds a balance at the time of closure, we will ask you to withdraw your funds within a reasonable period. During this period your account will be accessible for withdrawal purposes only. After this period you may no longer access your account online but may still request that remaining funds be returned to you by contacting customer support.
8.3 You may request your transaction history for a period of up to six years following closure of your account by contacting customer support. We recommend that you withdraw any remaining funds as soon as possible as balances held do not earn interest.
8.4 We reserve the right to carry out any necessary financial crime and identity verification checks before authorising any withdrawal of funds, including in connection with the return of funds following account closure.
8.5 We may close your MDF AG Account by giving you 60 days prior written notice.
8.6 We may suspend or close your MDF AG Account immediately and without prior notice if:
8.6.1 You breach any condition of these Terms or any supplemental terms applicable to specific services;
8.6.2 We have reasonable grounds to believe you have violated or are violating any applicable law or regulation;
8.6.3 We have reasonable grounds to believe you are involved in fraudulent activity, money laundering, terrorist financing, or any other criminal activity; or
8.6.4 Another account held by you with MDF AG or any affiliated company has been associated with fraudulent or criminal activity.
9. Buying and Selling Crypto-Assets
9.1 You may purchase supported Crypto-Assets by logging into your MDF AG Account and following the instructions on our platform. Available payment and upload methods are displayed within your account and may vary depending on your country of residence and verification status.
9.2 You may be asked to answer security questions or complete other steps that we or any applicable payment service provider reasonably requires in order to authorise a transaction.
9.3 If you use a payment method that is subject to the possibility of a chargeback (such as a credit or debit card or direct debit), you agree that you will not initiate a chargeback except in cases of genuinely unauthorised use of the payment method or a breach of these Terms by us that would entitle you to a refund.
9.4 We will refund any past recurring payment initiated by or through a merchant where (a) the original authorisation was not given for the specific amount, and (b) the amount charged exceeded what you could reasonably have expected based on your previous spending pattern and the circumstances. Refund requests must be submitted within 8 weeks of the debit date. We will respond within 10 business days of receiving a complete request.
9.5 Uploaded funds will be credited to your account after receipt. Some methods, such as card payments, may appear to credit immediately but remain subject to reversal if actual funds are not received within a reasonable time. In such cases we reserve the right to debit your account for the reversed amount.
9.6 You must not make any upload using a payment method of which you are not the named holder. Any such attempt will be treated as a fraudulent act. If we are required to return funds uploaded from a payment method not in your name, we may charge an administration fee of CHF 15 per return.
9.7 Your account may be subject to upload limits based on your verification status and applicable requirements. These limits are displayed in your account profile.
9.8 Uploads are subject to our applicable fees including currency conversion fees where relevant. Please refer to our fee schedule on our website.
9.9 Cash uploads are not accepted.
10. Withdrawing Funds
10.1 You may request a withdrawal of all or part of the funds or Crypto-Assets held in your MDF AG Account at any time by logging into your account and selecting your preferred withdrawal method. Withdrawal methods are provided at least in part by third-party financial institutions. We do not guarantee the availability of any particular withdrawal method and may change or discontinue a method at any time, provided that at least one withdrawal method remains available to you.
10.2 Your account is subject to withdrawal limits adjusted dynamically based on the verification documentation we hold for you. You can view your applicable limits at any time in your account profile. You should confirm that your withdrawal limits meet your requirements before uploading funds.
10.3 If your withdrawal request exceeds your current limit, we may ask you to provide additional identity and address verification documents before processing the withdrawal.
10.4 Withdrawals are subject to fees including currency conversion fees where applicable. Please refer to our fee schedule on our website.
10.5 You must not make a withdrawal to a bank account or payment method of which you are not the named holder. Any attempt to do so will be treated as a fraudulent act. If we are required to investigate a withdrawal to an account not in your name, we may charge an administration fee of up to CHF 15.
10.6 You must ensure that all payment details you enter when requesting a withdrawal are accurate and complete, including account number, IBAN, and BIC/SWIFT where applicable. We are not liable for funds sent to a wrong account as a result of incorrect details provided by you. If you have provided incorrect details, you may contact us for assistance, but we cannot guarantee recovery and may charge an administration fee of up to CHF 35 for any reclaim attempt.
11. Placing Orders
11.1 By placing an Order through our platform, you confirm that you are of legal age in your country of registration and have the legal capacity to enter into binding contracts.
11.2 To authorise a payment or transaction you are required to confirm using your login credentials. We may ask additional security questions relating to you or your account. If your account uses additional security features, you must follow the instructions provided for those features.
12. Receiving Funds
12.1 If you receive a deposit into your MDF AG Account, we will send you a notification and display the payment as a transaction in your transaction history, together with the date, applicable fees, and any exchange rate applied. Each transaction is assigned a unique transaction reference.
12.2 A credit shown in your account does not guarantee that the underlying transaction cannot be reversed. We reserve the right to reverse a deposit if the payer or their payment provider has initiated, or is likely to initiate, a chargeback or other reversal of the original payment.
12.3 You should regularly reconcile received payments against your own records.
13. Exchange Rates
13.1 Exchange rates applied to transactions are determined by reference to prevailing market rates plus a transaction margin. The applicable margin is blended into the exchange rate displayed at the time of your transaction.
13.2 Exchange rates may change at any time without prior notice. We are not liable for any loss arising from movements in exchange rates.
13.3 MDF AG is not liable for any loss resulting from a transaction submission that contains incorrect account details. It is your sole responsibility to ensure that all account details provided to us are accurate.
14. Fees and Pricing
14.1 Our standard fees are set out in your agreement or in the fee schedule available on our website. We reserve the right to revise our fees at any time prior to accepting an Order.
14.2 Certain transactions may also attract additional third-party charges from banking partners, payment networks, or other intermediaries. These charges vary by location, currency, and transaction routing and are passed through to you at cost. Where known in advance we will notify you; where they cannot be determined in advance we will communicate them as soon as practicable.
14.3 In certain circumstances, such as significant changes in currency exchange rates or costs beyond our reasonable control, we may revise a quoted price after accepting an Order. In such cases you will have the right to cancel your Order.
15. Prohibited Transactions
15.1 You must not use your MDF AG Account to send or receive payments in connection with any of the following:
15.2 You must not use your MDF AG Account to make or receive payments to or from persons or entities offering illegal gambling services of any kind.
15.3 You must not use our services if you are resident in a country from which we have restricted or suspended services. A current list of restricted countries is set out in clause 16 of these Terms. This list is reviewed and updated regularly and may change at any time. We may suspend or close your account if we believe we are required to do so in order to comply with applicable requirements or the recommendations of a relevant authority.
15.4 You must not use your MDF AG Account for any fraudulent, unlawful, or abusive purpose, including money laundering or terrorist financing. We will report any suspicious activity to the relevant authorities.
15.5 Certain categories of business require our prior written approval before you may accept payments through your account. These include, among others: money exchange or remittance businesses; charitable or not-for-profit organisations; businesses dealing in precious metals, jewels, or stones; live-streaming businesses; and businesses supplying alcohol or dietary supplements. We reserve the right to reject these transactions even if written approval is requested. We reserve the right to add further categories to this list.
15.6 If you conduct or attempt to conduct a prohibited transaction, or a transaction requiring approval that has not been granted, we reserve the right to: reverse the transaction; suspend or close your account; report the matter to relevant authorities; and/or claim damages. We may additionally charge an administration fee of up to CHF 175.
15.7 It is your responsibility to ensure that all transactions you carry out through our platform comply with applicable laws. The fact that a counterparty accepts payments through MDF AG does not indicate the legality of their goods or services. If you are in any doubt as to the legality of a transaction, you should not proceed.
16. Restricted Countries
The following countries are currently restricted. MDF AG does not accept transactions from persons resident in these jurisdictions. This list is subject to review and may be updated at any time without notice.
Afghanistan, Albania, Algeria, Bangladesh, Barbados, Belarus, Bolivia, Burundi, Cambodia, Central African Republic, Chad, China, Colombia, Crimea, Cuba, Democratic Republic of the Congo, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Iran, Iraq, India, Indonesia, Jordan, Kiribati, Kyrgyzstan, Laos, Lebanon, Libya, Mali, Mauritania, Morocco, Myanmar, Nauru, Nepal, North Korea (DPRK), Pakistan, Republic of Guinea, Republic of Guinea-Bissau, Russian Federation, Sao Tome and Principe, Saudi Arabia, Somalia, South Korea, South Sudan, State of Palestine, Sudan, Syria, Taiwan, Tanzania, Thailand, Timor-Leste, Tunisia, Ukraine, United Kingdom, United States of America, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zimbabwe.
17. Cancellation
17.1 In rare circumstances, MDF AG reserves the right to cancel an Order or to offer a revised price. If we cancel an Order after receiving funds or Crypto-Assets from you, we will refund the relevant amount subject to applicable conditions.
17.2 Refunds will be made to the same source from which payment originated, after deduction of any costs and expenses we incur in connection with the refund, including bank charges, currency conversion charges, and payment processing charges. At our discretion, we may return funds to an alternative account belonging to you, provided that you supply the documentation required to verify your ownership of that account.
17.3 Transactions are generally non-cancellable once submitted. You cannot unilaterally change or reverse a completed or pending transaction. We may, entirely at our discretion and without any obligation to do so, attempt to comply with a cancellation request. Any refund following a cancelled transaction will be subject to applicable costs and an exchange rate determined in our sole reasonable discretion.
17.4 We reserve the right to cancel any Order without refund, or to decline any refund request, if we have reason to believe that you have been involved in fraudulent or illegal activity.
17.5 We may carry out identity and financial crime verification checks in connection with any refund process. We may require you to provide supporting documents or information. If you fail to provide the required information or if we have reasonable doubts as to the authenticity of documents provided, we may suspend the refund process until the matter is resolved.
17.6 Approved refunds will be processed without undue delay and in any event within 14 business days of the cancellation of the Order, subject to the conditions set out above.
17.7 If you believe a transaction was made without your authorisation, please contact our customer support team at compliance@onramp.exchange immediately.
18. Refunds
18.1 Where a purchase has been charged, you have the right to apply for a refund if you are not satisfied with our platform. Refund requests are reviewed at our discretion and in accordance with these Terms.
18.2 If you apply for a refund and we determine that your account has been used in breach of these Terms, your account may be deactivated.
18.3 We may ask you to provide updated Verifying Documents before we commence the refund process.
18.4 Where a refund is approved, a processing fee will be deducted from the refund amount. Our current refund fee schedule is available on our website.
18.5 Our customer support team will acknowledge your refund request and respond within 5 business days. We will contact you from compliance@onramp.exchange to confirm your request or to ask for any additional information required.
19. Identity Verification for Refunds
19.1 You may be required to verify your identity before a refund can be processed. This is to prevent fraud. We may ask you to provide one or more of the following:
19.2 To comply with our know-your-client and financial crime prevention obligations, you may also be required to complete additional verification steps before any funds are released from your account.
20. Complaints
20.1 If you have a complaint about us or our services, please contact our customer support team in the first instance at compliance@onramp.exchange. Please indicate clearly that you are making a complaint so that we can distinguish it from a general enquiry.
20.2 We will acknowledge receipt of your complaint within 2 business days and will aim to resolve it within 15 business days. In complex cases this period may be extended; we will notify you of any extension and the reasons for it. In exceptional circumstances, resolution may take up to 35 business days.
20.3 If you are not satisfied with our response, you may escalate your complaint to the appropriate external body. Details of available external redress options are set out in our Complaints Procedure, a copy of which is available on our website or upon request from compliance@onramp.exchange.
21. Our Liability
21.1 In the case of an unauthorised payment or a payment incorrectly executed due to our error, we will refund the payment amount including any fees deducted, as soon as practicable. This does not apply where:
21.1.1 The unauthorised payment arose from your failure to keep your account credentials secure, in which case you remain liable for the first CHF 40 of any resulting loss, unless clause 21.1.3 applies;
21.1.2 You failed to notify us without undue delay after becoming aware that your credentials had been lost, stolen, or compromised, in which case you remain liable for losses arising up to the point of notification;
21.1.3 The transaction was unauthorised but you acted fraudulently or with gross negligence in compromising your account security, in which case you bear full responsibility for all resulting losses; or
21.1.4 You failed to dispute an unauthorised or incorrectly executed transaction within 180 days of the transaction date.
21.2 Where we have failed to provide appropriate means for you to notify us of a security incident, or where we were required but failed to apply appropriate transaction authentication measures, we remain liable for the resulting losses regardless of clause 21.1 above, provided you have not acted fraudulently.
21.3 We are not liable for any loss or damage arising from: disruption to or impairment of our services caused by circumstances beyond our reasonable control; disruption to intermediary services upon which we rely; or our compliance with applicable legal requirements.
21.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of reputation.
21.5 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
21.6 Our obligations under these Terms are limited to providing you with an account and related services. We make no representations regarding the quality, safety, or legality of any goods or services offered by any third party.
21.7 We are not responsible for the assessment or payment of any taxes, duties, or other charges arising from your use of our services.
21.8 You agree to indemnify, defend, and hold harmless MDF AG and its affiliated companies from any claims, costs, expenses (including legal fees), fines, or penalties arising from your breach of these Terms, your breach of any applicable law, or your use of our services. This obligation survives the termination of your account.
22. Changes to These Terms
22.1 These Terms and any supplemental terms applicable to specific services are subject to change. We will provide you with advance notice of any proposed changes by sending an email to the primary email address registered to your MDF AG Account.
22.2 Proposed changes will come into effect 60 days after the date the change notice is deemed received, unless you have notified us of your objection before the changes take effect. Changes that are more favourable to you may take effect immediately if stated in the change notice. Changes to exchange rates take effect immediately without notice and are not subject to objection.
22.3 If you object to a change, the change will not apply to you; however, your objection will constitute notice to close your MDF AG Account, which will be closed in accordance with the provisions of clause 8.
23. Communications
23.1 We will contact you primarily by email. You must maintain at least one valid email address in your account profile at all times and should check it regularly. Emails are deemed received on the same day if received before 4.30 pm on a business day; if received after 4.30 pm or on a non-business day, they are deemed received on the next business day.
23.2 We will provide required information to you in a durable format either by email or by directing you to our website in a way that enables you to save or print the information.
23.3 You may request a copy of the current Terms and Conditions or any other document relating to your account by contacting compliance@onramp.exchange.
23.4 We will communicate with you in English and will always accept communications in English. You may set a preferred language in your account profile for automated notifications. For non-standard communications we reserve the right to communicate in English. Communications in other languages are provided for convenience only.
23.5 We may also contact you by post or telephone where appropriate. Postal communications are deemed received three business days after posting within Switzerland or five business days for international post.
23.6 We will never send you emails containing executable file attachments. If you receive such an email purportedly from us, delete it without opening any attachment and contact compliance@onramp.exchange.
23.7 You may contact us at any time at compliance@onramp.exchange.
24. Your Data
24.1 By using our services you consent to us accessing, processing, and retaining the information you provide, for the purposes of delivering our services to you. You may withdraw this consent at any time by closing your MDF AG Account, but we may continue to process your data where we have other legal grounds to do so, including for the purposes of maintaining transaction records.
24.2 The processing of your personal data is governed by our Data Storage and Privacy Policy. By accepting these Terms, you also agree to the terms of our Data Storage and Privacy Policy.
24.3 We will not share your personal data with any third party beyond what is required to fulfil our obligations under these Terms or as required by applicable law. If you receive any communication that you believe results from a breach of this requirement, please contact our customer support immediately.
25. Service Availability and Accuracy
25.1 We are continuously developing and updating our platform. There may be occasions when our services are temporarily unavailable. We cannot guarantee the accuracy or completeness of all information on our platform, including prices, specifications, and availability. We reserve the right to correct any errors or inaccuracies at any time.
26. General
26.1 No person other than you shall have any rights under these Terms.
26.2 Your MDF AG Account is personal to you and you may not assign any rights or obligations under these Terms to any third party.
26.3 These Terms and Conditions are governed by and interpreted in accordance with the laws of Switzerland. Any dispute arising under or in connection with these Terms or your MDF AG Account shall be brought exclusively before the competent courts of the Canton of Zurich, Switzerland.
26.4 If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that part shall be severed from the remaining Terms, which shall continue in full force and effect.
If you have any questions about these Terms and Conditions, please contact us at compliance@onramp.exchange or write to us at MDF AG, Freigutstrasse 22, 8002 Zurich, Switzerland.
MDF AG | Version 2.0 | May 2026
